Shipping and Delivery Information

Welcome to shop at www.andybats.com. 

We aim to dispatch all orders within 2 business days after your order is confirmed by us. Orders received on Saturday, Sunday and public holidays within Hong Kong are processed by the end of the day following the next business day.

Shipping Fees

We ship a wide selection of our online products to over 50 countries worldwide with a doorstep signed for service.  All orders are shipping from Hong Kong via Air Registered Mail provided by the Hongkong Post with tracking number.   

FREE SHIPPING OFFERED (AIR REGISTERED MAIL ONLY) FOR ORDER UP TO USD200.00 OR MORE.

Air Registered Mail Fees

Country 0.25 kg 0.5 kg 1kg   0.25 kg 0.5 kg 1 kg
               
Australia US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Austria US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Belgium US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Brazil US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Canada US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
China (Beijing, Fuzhou, Shanghai, Guangdong province, Hangzhou, Kunming, Tianjin, Wenzhou, Xiamen,) US$ 5.3 US$ 8.6 US$ 15.0   HK$41.3 HK$66.3 HK$116.3
Denmark US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Fiji US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Finland US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
France US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Germany US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Greece US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Ireland US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Italy US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Japan US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Malaysia US$ 5.3 US$ 8.6 US$ 15.0   HK$41.3 HK$66.3 HK$116.3
Mexico US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Netherlands US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
New Zealand US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Poland US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Spain US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Sweden US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Switzerland US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
Taiwan US$ 5.3 US$ 8.6 US$ 15.0   HK$41.3 HK$66.3 HK$116.3
Thailand US$ 5.3 US$ 8.6 US$ 15.0   HK$41.3 HK$66.3 HK$116.3
United Kingdom US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9
United State of America US$ 6.1 US$ 9.9 US$ 17.7   HK$46.9 HK$76.9 HK$136.9

 

Delivery

We will dispatch your orders to the delivery address you stated in the purchase orders. We will not delivery to Post Office boxes due to the risk of irregularities. Andybats insures each order through transit up until it is delivered to you.  You need to sign a confirmation of receipt of the products when the products are delivered or by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Andybats. You also accept the associated transfer of responsibility in the same way. Andybats cannot be held responsible for any inaccurate address provided to us.

Orders returned to us due to incorrect or missing address information, shipping fees are non-refundable. Additional shipping charges will apply to re-ship the items to the correct address

Dispatch Notification

We will send you a dispatch notification email within 2 business days after we have dispatched your order.  This shows the delivery date, the tracking number and the parcel details so that you can track the delivery status of your order anytime.

Custom Duties / Tax

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please understand we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties are vary from country to country.

We suggest contacting your local customs office for current charges before you order to avoid unexpected charges.  Andybats will not be responsible for non- delivery caused by non-compliance or restrictions in delivery countries.

Possible Delays

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.  Delivery transit days to the recipient will vary depending upon the destination country.

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